Discreet Billing & Packaging
Free Shipping on Orders $49+
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Customer Service

 

Customer Service

Shipping and Delivery

Unlike many other websites that have special rules and lots of fine print, HUSH Canada’s shipping policy is simple! 

Shipping is Always Discreet

All orders placed with HUSH Canada ship in plain, brown boxes or unmarked manila envelopes. The senders name on the shipping label is  . With Canada Post, Flex Delivery options allow your parcel to be delivered to your door, community mail box or to any post office you choose.

Shipping is Always Fast & Guaranteed

Orders are processed, packaged and ready to ship within 24hrs! Parcel pick up from our state-of-the-art fulfillment center in Edmonton, Alberta occurs daily, Monday - Friday at 5pm MST.

Orders shipping via Canada Post Expedited Service™ feature:

  • A tracking number with the ability to trace your shipment online from start to finish
  • Canada Post Expedited™ delivery confirmation
  • Free of charge insurance in the event a shipment is damaged, lost or stolen
  • Delivery within 1-7 business days 

Canada Post Expedited Parcel™ Guaranteed** delivery times are as follows:

  • Local: 1 day (Edmonton to: Edmonton)
  • Regional: 1 -3 days (Edmonton to: Calgary/Vancouver/Regina/Winnipeg)
  • National: 2 -7 days (Edmonton to: Toronto/Montreal/Ottawa/St. Johns)

** excludes Saturdays, Sundays and Statutory Holidays.

Shipping is FREE

Orders over $49 ship FREE!*

Orders with a value below $49 are subject to a flat rate shipping of only $7.95*+ tax.  All orders ship via Canada Post Expedited Service™ and offer the outstanding delivery services listed above.

Need Your Order Even FASTER?

By selecting Canada Post Xpresspost™ you are guaranteed** delivery anywhere in Canada within two Business Days!  Xpresspost shipping for orders over $49 is only $12.95* + taxes, and only $19.95* + taxes for orders below $49.

Orders shipping via Canada Post Xpresspost Service™ feature:

  • A tracking number with the ability to trace your shipment online from start to finish
  • Canada Post Xpresspost™ delivery confirmation
  • Free of charge insurance in the event a shipment is damaged, lost or stolen
  • Delivery within 1-2 business days

Canada Post Xpresspost™ Guaranteed** delivery times are as follows:

  • Local:  next day   (Edmonton to: Edmonton)
  • Regional: next day  (Edmonton to: Calgary/Vancouver/Regina/Winnipeg)
  • National: 2 days   (Edmonton to: Toronto/Montreal/Ottawa)

** excludes Saturdays, Sundays and Statutory Holidays. 

Please Note:

*Shipping offers apply to order total before taxes and after all discounts have been applied. Extremely heavy packages and/or remote shipping destinations may not be eligible for Expedited Parcel™, Xpresspost™, or FREE shipping offers.

**Delivery times are guaranteed by Canada Post™.  In the event a delivery is not made within the guaranteed delivery time shipping charges would be refunded.

Privacy & Security

To ensure your privacy please note that all orders ship in plain brown boxes with the return address/sender listed as Argyle Brands Coporation.  In addition, the charge on your credit card statement will be listed as  .

Click here to read our official Privacy Policy.

Returns & Replacements

Due to Canadian Laws, hygienic standards and the intimate nature of certain products; most items are not eligible for return or exchange.

All lingerie and undergarments, lubes, lotions, toy cleaners, bath and body products; as well as all adult toys and novelty items are final sale. Although we cannot offer any returns or exchanges for these items purchased, HUSH is committed to 100% Customer Satisfaction.

Prior to processing and shipping your order Hush Canada will inspect each item for quality assurance, including battery operated products. Once inspected, for your protection, all original manufacturers packaging is re-sealed with a security sticker to prevent tampering.

Please read all included manufacturers user manuals to ensure proper use, cleaning and storage. If a product becomes defective with use, the issue(s) must be brought to the attention of the manufacturer. Any manufacturer warranty claims must be submitted directly to the manufacturer, unless otherwise noted on your final receipt.

If you have any questions or concerns about the product(s) you have received, please do not hesitate to contact us Toll Free at 1.855.321.HUSH or via email at sales@hushcanada.com.  A Hush Customer Service Representative is always available to answer any inquiries!

Damaged Shipments

In order for HUSH to accept a return for damages caused during shipping, a customer service representative must first be contacted for approval. Please see “How To Return Damaged Shipments.” Please note that if any security sticker(s) have been cut, poked, ripped or removed, the item is not eligible to be returned.

HUSH is not responsible for defects or damage caused by customer error. If a product becomes defective with use, any issue(s) must be brought to the attention of the manufacturer. Any manufacturer warranty claims must be submitted directly to the manufacturer, unless otherwise noted on your final receipt. 

How to Return Damaged Shipments:

1)     Carefully read the Returns & Replacements Policy to ensure the item(s) you would like to return are eligible.

2)     Contact us at 1.855.321.HUSH or sales@hushcanada.com for a RMA Number (return merchandise authorization number). Indicate the provided RMA# at the of your original invoice.

3)     Carefully package the merchandise approved for return along with the original invoice, and ship to: 

 
Fulfillment Center ATTN: RETURNS (Indicate RMA#)
16218 Stony Plain Road NW
Edmonton, AB
T5P 4A4

4)     Once your return is received and inspected by the fulfillment centers, HUSH will;

        *Ship replacement item(s)   OR    *Process a refund at which time a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Ordering

You can order 24/7/365 online using our easy and secure online ordering system or you can also call us to place your order. The phone-in ordering systems is available to you during regular business hours, 7 days a week!

To order by phone:

Please call our Customer Service Center at 1.855.321.HUSH. You will be instantly connected to one of our friendly Customer Service Representatives who would be pleased to give you the personal attention you deserve. We are always here to help you!

To ensure your privacy please note that all orders ship in plain brown boxes with the return address listed as  .  In addition, the charge on your credit card statement will be listed as  .

Payment & Security

Payment can be made by VISA, Mastercard and PayPal.  All transactions take place over an SSL high-bit encryption server.  Your credit card will be processed by Moneris, one of the world's largest and most secure real-time credit card processors.  We do not store credit card information on web site servers.

To ensure your privacy please note that all orders ship in plain brown boxes with the return address listed as  .  In addition, the charge on your credit card statement will be listed as  .

Viewing & Tracking Orders

You can view your order and order history in your online HUSH Account (click here to login).  

Once your order has been placed you will immediately receive a confirmation email.  We will also notify you via email to confirm that your order has shipped.  This shipping confirmation email will contain a shipment tracking number.  You can track your order at anytime clicking HERE.

Updating Account Information

To update your account information please click HERE